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If you don’t know where you are going … you will probably end up somewhere else !

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Customer Experience

If you want to uplift your customer’s experience, start by managing their journey … in a reMARKable way!

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Vision without action is merely a dream … Action without vision just passes time … Vision combined with action can change the world !

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The best way to create the future is to create it … together !

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Focus on your marker… and drive your teams to better business.

In today’s rapidly changing world,  where we’re confronted with tons of information, short term commitments and quick decisions , our behavior and business methods are transforming significantly. 

Growing organizations understand they need an experienced guide to further evolve, to discover new opportunities and to anticipate challenges and be ready for the future.   

Business Markers is a doctor-architect for growth-hacking companies. We are a passionate team of experienced experts, that all can rely on >20 years of experience in various sectors.  We have developed SEE-solutions: simple, easy to use and effective to deliver fast.  

We aim at building the future together with our customers, and -as an experienced guide- we bring our customers to any destination imaginable.

Rely on our expertise and proven methodologies!

  • Strategy & Innovation
    The most frequently asked questions we get from clients is how we can help them transform their organisation to become more result-oriented, more innovative and less departmental.
  • Culture & People
    Culture eats strategy for breakfast, sales for lunch, …  Customers ask us how to engage their employees. We have developed proven successful methodologies to humanize your company and to have ambassador- employees.
  • Customer Centricity
    Customer experience management is in the top 3 of CEO’s most important TO DO’s. What about you? Our highly experienced people develop remarkable customer experiences. It’s not only WHAT you do, it’s HOW you do it. Read more about our customer experience audit.
  • Digital transformation
    The world is changing rapidly. Digital transformation or even disruption is coming. Our experts help to identify your roadmap: customer friendly tools, collaboration tools, continuous improvement tools or commercially performant tools.

We are Doctor-Architect

Business Markers is both strategic and pragmatic, a mix of solid theory and real-world practice. A group of talented professionals with more than 100 years’ experience and a proven track-record, who help managers, directors or entrepreneurs to create the future together, to make clear choices and implement the right culture and tools to grow.Read more…

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Why customers choose us


You invite us over for a coffee to change thoughts. We challenge and put on our critical goggles. Our brains takes this home.


Based on our first conversation and information we get from you, we give us our view on the needs for your organisation and/or brand in order to become remarkably stronger. We take a holistic view and go for a participative approach, where the company employees are allocated a key role in the rollout of the project. Without this internal support, you won’t get further can C-level.


We will eventually co-create a decisive and guiding plan that will lead to concrete projects or action points, which we can set up together. And, of course, “if you can’t measure it, you can’t manage it” (Peter Drucker). Evaluation takes an important roll in the project rollout.

Business Markers

Business Markers is both strategic and pragmatic, a mix of solid theory and real-world practice. A group of talented professionals with more than 15 years and a proven track-record help managers, director or entrepreneurs to create the future together, to make clear choices and implement the right culture and tools to grow. Over the years, Business Markers has worked with many national and international clients to define game changing strategies and translate these in the right tools and for all employees. Our methodology and tools have evolved to incorporate our latest insights in how to best support our clients on strategy and innovation, culture and people and customer experience management. Business Markers does not look or feel like traditional consulting. Business Markers projects are typically executed by a small, effective team of seasoned professionals that work alongside an organisation’s employees. Our engagements are team-based, widely participative and future-oriented endeavors that lead an organisation through an exciting journey of discovery that engages employees while building their innovation capabilities. And, it is quite notable that some Business Markers engagements are so compelling that clients win awards, create video’s, publish posts about their remarkable journey.
Karen Verheyden
Karen VerheydenMonday, February 5th, 2018 at 9:53am
We find comfort when we’re part of a group, nothing new here, neither is the philosophy of Simon Sinek on why a company culture thrives when "Leaders eat last". Still many leaders try to build a successful company but undermine the capacity for cooperation and compassion, and instead promote paranoia, cynicism and self-interest. Interesting is to understand the chemicals at work that either promote a feeling of trust and sharing a common bigger goal or one that creates a "me first" culture that puts profits before people.
Business Markers
Business Markers added 4 new photos.Saturday, February 3rd, 2018 at 5:13pm
Wij nodigen onze Vlaamse en Belgische overheden uit om zo efficiënt te werken als de Nederlandse... Plan op 1 blad- training / begeleiding in Den Haag voor de Rijksdienst. Mooi zicht vanop 35e namen we er graag bij. Welke dienst in ons land neemt de challenge aan?
Business Markers
Business MarkersSaturday, February 3rd, 2018 at 11:36am
Top-interactieve training rond Business Model Innovation gisteren in de nieuwe lokalen van @UBA met @LuciaSoetens
Business Markers
Business Markers added 3 new photos.Wednesday, January 17th, 2018 at 3:20pm
Business Markers goed vertegenwoordigd gisteren op de VOKA nieuwjaarsreceptie!
met Erwin Roels & Lucia Soetens
Business Markers
Business MarkersMonday, December 18th, 2017 at 10:39am
Vraag geen plan aan de kerstman. We bouwen dat plan … op 1 A4.
Business Markers
Business MarkersFriday, December 8th, 2017 at 2:23pm
Wij zijn op zoek naar een 5-tal bedrijven die interesse hebben een 1-dag workshop als dry run te organiseren voor hun Sales Team (10 a 15 personen) met als onderwerp "Bereik je doelpubliek, hoe met daadkracht jezelf online en offline profileren'.
Hebben zonet de laatste hand gelegd aan deze nieuwe interactieve workshop en wil deze graag kosteloos uitvoeren in ruil voor waardevolle feedback.
Stuur een pm of comment indien je hiervoor interesse hebt of indien je iemand kent die ons hierbij kan helpen.
Alvast bedankt!

Some of our Clients